Delivery & Returns

Home or ParcelShop.

• UK addresses only.
• Orders placed before 6pm will be delivered within 3 days (excludes Sundays and Bank Holidays).
• Choose to have your order delivered to your address, or an EVRi ParcelShop.
• We’ll email you with tracking information as soon as your order is dispatched, and the courier will email you with an ETA on the day of your delivery.
• You can track your delivery here.
• For full delivery terms and conditions click here

For some UK postcodes including the Scottish Highlands, the Channel Islands and Northern Ireland, our Standard Delivery service may take up to 4-6 working days to arrive. Click here for a full list of postcode exceptions.

Home or ParcelShop.

• UK addresses only.
• Orders placed before 7pm will be delivered the next day (includes Saturday delivery)
• Choose to have your order delivered to your home, or an EVRi ParcelShop.
• We’ll email you with tracking information as soon as your order is dispatched, and the courier will email you with an ETA on the day of your delivery.
• You can track your delivery here.
• For full delivery terms and conditions click here

For some UK postcodes including the Scottish Highlands, the Channel Islands and Northern Ireland, our Express Delivery service is not available. Click here for a full list of postcode exceptions.

• On the morning of your delivery, the courier will email you with an estimated delivery window. This is usually a 2-hour slot.
• If you're not in when delivery is attempted, the driver will leave your parcel in a safe location around your property or with a nearby Neighbour. If they're unable to leave your parcel somewhere safe, they'll reattempt delivery the next working day.
• Once delivery has been made, the courier will update the tracking information and send you an update via email. Your tracking confirmation will contain:
  • A delivery location photo
  • GPS tracking pin (showing delivery within 50 metres of your address)

• If you're not going to be in when your order is due to be delivered, don't worry, there are several options available to you via the EVRi website or Mobile App.
• Click here for more information on how to divert your parcel to a neighbour or EVRi parcelshop, set your delivery preferences and contact EVRi directly.

• If you have query about your delivery, you can find answers to common queries in our Helpcentre.
• Not received your order? Our delivery partners will always endeavour to deliver your parcel within the timeframe indicated at the checkout. However, delivery timeframes are not a guarantee and may be subject to delay.
• If your parcel hasn't arrived when you expected it to, please allow an additional 2-3 working days.
• If you have any problems, please allow an additional 2-3 working days for your parcel to arrive. UK parcel tracking
• If it still hasn’t arrived, or you can’t locate your delivery contact the EVRi support team.
• If you need further assistance, contact our customer services team.
• Any claims for lost or missing parcels need to be made within 14 days of your estimated delivery date.

Extended Returns Policy

We’ve extended our returns policy over the festive period. Any purchases made online between 4th November and 31st December 2024 can be returned up until 31st January 2025. For purchases made from 31st December onwards, our normal refund policy will apply.

Our Returns Policy

If you’re not happy with something you purchase from us, you can return it to us within 28 days of receipt.

Items must be unworn, unwashed and in their original condition (with all tags and labels intact for lingerie, and all seals intact for accessories or boxed items).

What can't be returned?

There are a few things we can’t refund:

• Items of clothing and lingerie that have been worn;
• products where the packaging states that the item cannot be returned if the packaging is open or has been tampered with;
• items of lingerie or hosiery where the hygiene seal, tags or labels have been damaged or removed;
• individual items that were sold as part of a set; and
• earrings and other pierced jewellery.

You can find our full returns policy here.

If you’ve received a faulty or damaged item, click here for more information on how to return this to us.

How to Return

Returning your items to us for a refund or exchange is FREE with EVRi. You can book a home collection or drop your parcel off at your local EVRi ParcelShop or locker.

1. Start an online return: Sign into your account, go to your orders and then select ‘Return Item’ on the order you’re returning. Or, enter your order number, email address and billing postcode here to get started.
2. Complete the returns form: Fill out the return form included with your order. If you don’t have your original returns form, you can get a new one here.
3. Select return method: Choose how you want to return your item to us by dropping off at a parcelshop, evri locker or home collection.
4. Receive a confirmation email: We’ll email you a confirmation and a copy of your return label.
5. Pack and Drop off your return: Securely package the item/s you're returning, along with your returns form.
6. Track your return: Make a note of the tracking code on your returns postage label so you can track the progress of your return here.

What happens next?

If you haven't received your refund from us after 20 working days, get in contact here.

For more information on our returns process please click here.